Return and Exchange Policy – Newevis.xyz

At Newevis.xyz, your satisfaction is our top priority. If you are not fully satisfied with your baby skincare products, we offer a simple and flexible return and exchange policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items:

  • Gift cards
  • Personalized items
  • Items marked as “Final Sale”

2. Return Window

You have 30 days from the date of delivery to initiate a return. After this period, we cannot accept returns.

3. How to Return an Item

To return a product, please follow these steps:

  1. Contact Us: Email us at info@newevis.xyz or call (713) 454-1287 to request a return authorization.
  2. Prepare the Item: Ensure the item is in its original condition and packaging.
  3. Ship the Return: You are responsible for return shipping costs unless the item was defective or incorrect. Once your return is approved, we will provide you with a return shipping address.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 5-7 business days to the original payment method. Please note that shipping fees are non-refundable.

Partial Refunds:

Partial refunds may be issued if:

  • The product is returned after 30 days (with an exception granted).
  • The item is not in its original condition, is damaged, or has missing parts.

5. Exchanges

To exchange an item, please follow the return process, and once approved, place a new order for the desired item. For further details, visit our Exchange Policy.

6. Defective or Damaged Items

If your product arrives damaged or defective, please contact us immediately at info@newevis.xyz or call (713) 454-1287. We will replace the item at no additional cost to you, including covering return shipping.

7. Contact Us

For any questions or concerns about returns or exchanges, feel free to reach out to our customer service team:

  • Email: info@newevis.xyz
  • Phone: (713) 454-1287
  • Address: 2 Camelia Trace, New Orleans, LA 70114, USA

Our team is available Monday to Sunday, 8 AM – 5 PM (CST).